If you’re a PayPal user, there’s a good chance you’ve heard of the company’s deletion policy. If not, here’s a quick overview:
- If you’re not happy with your PayPal account, you can delete it by going to your account settings and clicking on the “Delete my account” link.
- Once you’ve deleted your PayPal account, all of your transactions will be cancelled and any money that was in your account will be lost. You’ll need to re-enter all of your information and start over from scratch if you want to continue using PayPal.
What You Need to Know Before Deleting Your Account
There are a few important things that you need to know before proceeding. Unlike social media accounts where you generally have the option to deactivate your account rather than delete it, you don’t have that option with PayPal. You can only delete your account and, once you do, the account and all of its accompanying data are gone for good. If there’s any account data that you may need in the future, you should download it.
You can, of course, create a new account (even with the same email address), but PayPal will consider it a completely different account—there’s no retrieving the old one.
You’ll also need to settle any debt or outstanding balances on your account to close it. If you owe anything, or if you have any pending payments, you can’t close your account. You’ll also need to withdraw (or spend) any money you have in your PayPal account.
Also, if you’re using PayPal for business instead of personal use and haven’t provided all of the necessary documentation to verify your account, you won’t be able to delete it. You heard that right. You can use your account but you can’t close it without completing the account verification process. Bizarre.
Lastly, before you delete your PayPal account, you may want to download your account history just in case you need to refer to it in the future. Because as we mentioned, once your account is gone, so is the data.
How to Download Your Account History
To download your account history, go to PayPal’s official website, log in to your account, and then click the “Reports” tab.
In the left-hand pane, click “Activity Download.”
On the Activity Download page, you can select which types of transactions you want to download (such as completed payments), the date range of transactions (of up to 7 years), and the file format of the report (such as CSV or PDF). Once you’ve decided all of this, click the “Create Report” button.
You’ll then see a notification saying they’ll send you an email when your report is ready for download. It could take a while, depending on the number of transactions in the report. Be sure to wait until you can download the file before you delete your account, as you’ll need to log back into your account to get the report once it’s ready.
Once you receive the email saying your report is ready, you can download it from the same page you created the report.
Permanently Delete Your PayPal Account
To permanently delete your PayPal account and transaction history, open any browser on your desktop, go to PayPal’s official website, and then log in to the Paypal account you want to delete. Once in your account, click the gear icon in the top-right corner of the window.
A drop-down menu will appear. Click “Account Settings.”
On the Account Settings page, click “Account Preferences” in the left-hand pane.
At the bottom of this page, you’ll see “Account Type.” This could be either “Personal” or “Business” depending on what you selected when creating the account. Either way, click the “Close Account” button to the right of the Account Type option.
Next, you’ll be asked why you want to delete your account. Tick any relevant boxes by clicking them, type any comments you want to leave in the text box, and then click “Continue.”
They’ll ask you to confirm that you want to close your account and, depending on which boxes you checked in the previous step, will leave a specialized message trying to convince you to stay.
If you’re sure you want to permanently delete your account, click “Continue.”
Your PayPal account and all data (including your transaction history) are now permanently deleted.
If you ditched PayPal because you’re not happy with its service, then you’re in luck—there are many digital payment services out there. Two of the most popular are Google Pay and Apple Pay. Not only can you send and receive money with both of these services, but you can also even use them to pay for gas!
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